Booking & Traveling Terms and Conditions
Great Falls Travel LLC d/b/a Great Falls Travel (hereinafter “GFT” “we,” “us,” “our”) is a full-service travel agency specializing in custom itinerary creation and trip planning for all types of group travel, including educational/school trips, volunteer projects, corporate retreats, family reunions, and more. Our unique itineraries will give you the experience of your dreams. We are excited to serve our clients (hereinafter “traveler”, “you”, “guest”) and make your next trip as memorable and stress free as possible!
If you are making a booking as a group, the leader of the group is responsible for sharing these Terms and Conditions with all members of the group and is financially responsible for the entirety of the booking. We will not be liable for a group leader’s failure to share these Terms and Conditions with all travelers in their group.
You represent and warrant that (a) you are of sufficient legal age in your applicable jurisdiction to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these Terms and Conditions on their behalf, and (c) the information supplied by you, or members of your group is true and correct.
Booking/Payment; CANCELLATION FEES. If you are wondering how to get started, simply make an inquiry, head to our website, found here: https://www.greatfallstravel.com/, or submit a request form, available here: https://www.greatfallstravel.com/contact-us/. Together, we will discuss your travel wants and needs, and submit to you a proposal/itinerary. If you decide that GFT is the right fit for planning your customized trip and/or managing your travel, you must agree to our proposed itinerary, pay any deposits when due, and, if required by us, execute our group travel agreement and any waivers we provide. Any and all fees relating to our travel services, including without limitation cancellation fees, revision or change fees, and ticketing fees (collectively, “Service Fees”), are NON-REFUNDABLE. All payments, including without limitation the NON-REFUNDABLE deposit and Service Fees, are processed through a third-party’s encrypted payment link form to process a debit or credit card and will incur an additional NON-REFUNDABLE 3.5% processing fee. Payment of the NON-REFUNDABLE deposit and Service fees covers the costs of planning and managing your travel, including covering deposits of Suppliers and other out-of-pocket costs, and includes pre-travel and mid-trip support services. Any payments or deposits for any flights, airfare or any other air transportation are NON-REFUNDABLE.
Our proposal/itinerary will provide you with instructions for payments and all due dates. You must make all payments in full and on time. If you are booking within 60 days of the departure date, full payment will be due at the time of booking confirmation. If full payment is not received by the due date on your invoice, we reserve the right to cancel your travel and apply the cancellation charges set out in your invoice/itinerary. Failure to make a payment may result in the cancellation of your travel. In such a case this would be considered a cancellation by you and the cancellation terms and fees as described in your invoice/itinerary would be in effect. Traveler understands that discounted fares typically involve restrictions and that changing any aspect of the travel arrangements may result in the payment of additional monies in order to accomplish said changes.
After agreeing with our proposal/itinerary you will receive your final itinerary with an invoice with payment information and other important travel information. You are not entitled to make any changes to the final itinerary, and any deviations may will incur fees pursuant to our cancellation policies, in addition to any charges and fees of the applicable Suppliers. Your final itinerary/invoice, and all prices or amounts listed thereon, are subject to change by us until we receive all deposits in full, and you receive confirmation that your travel is booked. All deposits are typically NON-REFUNDABLE, unless stated otherwise in the terms and conditions of the Supplier.
Please review all documents, including the cancellation policies and terms and conditions of the Suppliers, carefully and promptly as we will not be responsible for any errors. It is your responsibility to review all travel documentation and alert us as soon as possible of any corrections.
In addition to standard baggage fees, some airlines may also impose embargoes on non-standard size and weight containers (boxes, duffel bags, etc.) and may not accept such items at flight time. GFT will attempt to assist you if you have questions, however, the final agreement for air ticket and baggage allowances is between the airline and you alone. GFT, as an agent for you only, disclaims responsibility or liability for changes in baggage allowances. If your reservations include hotels, ships, or coaches, there may be additional costs for transportation and porterage of more than one piece of baggage.
In certain cases, you can dispute charges with credit card companies (“chargebacks”). Before initiating a chargeback, we ask you first to call us to discuss any questions or concerns about our charges. We will work with you in attempting to resolve your concerns. By using our travel services to make a reservation, you accept and agree to our cancellation and chargeback terms. GFT retains the right to dispute any chargeback that is improper and recover any costs, fees or expenses, including attorney’s fees related to improper chargebacks. Additionally, in the event of an improper chargeback, we retain the right to cancel any travel reservation related to that improper chargeback. The following chargeback scenarios are improper, and we retain the right to investigate and rebut any such chargeback claims:
Accommodations
Accommodations are provided as expressly detailed in your itinerary. Special requests such as single rooms, lower floors, connecting rooms and smoking preference, must be made at the time of booking. While we will make reasonable efforts to communicate your requests to the Supplier, such requests are not guaranteed and are at the discretion of the Supplier. There may be additional charges for such requests which will be solely the expense of the guest making the request. Travelers should be aware that hotel room sizes, standards and facilities can vary regionally and are often different from standards in the United States. This can include difference in bed sizes and room sizes, bathroom amenities, amenities such as air-conditioning and compliance with other standards such as ADA and wheelchair accessibility. GFT reserves the right, if necessary, to substitute other similar hotels for hotels listed on your itinerary. Such substitutions may be made at any time and without prior notice. We cannot be held responsible for hotel over-bookings; should such occur, we will undertake to find similar accommodations in the same area. Such substitutions are at GFT sole discretion and no refunds will be offered for changes in accommodations.
While we exercise due diligence in the selection of our partners, hotel and other accommodation profiles are based on information provided to us by the Supplier. This includes images and descriptions of the properties and rooms. Additionally, travelers should be aware that star ratings or similar systems are based on country classifications and therefore can differ. While GFT does its best to maintain current and accurate information regarding these Suppliers, we cannot be held responsible for any inaccuracies in Supplier descriptions, amenities, or images.
Transfers
GFT is pleased to offer transfers in accordance with your individual itinerary. You must be on time for all transfers. There will be no refund for missed or unused transfers. You must provide GFT with your flight information no less than 21 days prior to departure to ensure transfers will be available. If at any time your flight plans change, you must notify us immediately. Failure to do so may result in missing these services and no refund shall be due for missed arrival transfers resulting from missing or outdated flight information.
Meals
Meals are as indicated in the itineraries. Special diets should be requested at the time of booking; however, it may not be possible for special diets to be catered to in some of the destinations we feature. For safety and liability reasons, GFT and its representatives cannot be responsible for directly accommodating any food allergies, or dietary requirements and restrictions, and is not responsible for any issues or problems associated with the same.
Sightseeing/Activities
Sightseeing tours, excursions, events and other activities (“activities”) are included as expressly provided in the individual itineraries. These activities are designed to accommodate individuals as well as groups. As a courtesy to others in the activity, it is mandatory that you be on time for all scheduled experiences. Activities will begin on-time and failure to arrive will be considered a no-show for which no refunds will be available. It is essential that you keep in mind that activity times are set to accommodate climate, crowd size and best viewing options for our groups. At times, early morning departure times may help create a better experience. Therefore, late arrivals cannot be accommodated.
Changes to Itineraries
GFT reserves the right to make changes to its published itineraries which we deem insignificant and are due to reasons beyond our control. In such cases, we will arrange for the substitution of comparable services. While no changes are anticipated, there may be occasions when certain alterations become necessary. These can be due to religious holidays, national celebrations, or unforeseen events including weather, governmental closures, acts of God/force majeure, or any other reason. GFT reserves the right to change the itinerary due to such unforeseen circumstances or emergencies. Additionally, historic sites undergo renovations from time to time which can obscure viewing or otherwise change the nature of visiting these sites. No activities will be cancelled due to renovations, although GFT may choose to amend itineraries for such sites. These changes will not be considered material changes and will not be considered cause for cancellation by the guest. If we suggest alternate activities in place of a planned stop or in case of leisure time, such suggestions do not constitute our endorsement. In such a case you will be subject to the terms and conditions of the Supplier of the activity and your only recourse in case of damage will be against the Supplier of the alternate activity.
What’s Not Included
Any items and matters not referred to in your itinerary are not included in the tour price. This can include, but is not limited to items such as international and domestic airfare, checked and/or excess baggage; passport and visa fees; trip protection and/or insurances of all kinds; gratuities if not listed on your itinerary; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; Optional Experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the guided holiday/vacation whether of your own volition, our decision based on behavior that disrupts the trip, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included.
Non-Operation of Group Activities and Tours
Some activities, including without limitation tours, are based on a minimum number of participants. GFT makes every effort to ensure that tours meet their minimum requirements. However, if the activity drops below the minimum number of participants, cancellation of the activity may occur at the sole discretion of the Supplier and/or GFT. In such case, guests will be advised as soon as reasonably possible. GFT reserves the right to change the departure date, or offer alternative tour dates or other travel arrangements. You may choose to accept these arrangements or to cancel your booking, in which case a full refund will be provided (subject to any out of-pocket, unrecoverable costs incurred by GFT in connection with planning or arranging your travel). Any air cancellation will be in accordance with the terms of the carrier and GFT will not be liable for the carrier’s refusal to make any refund relating to air reservations whatsoever. In any case, GFT will not be liable for any additional costs incurred outside of the activity prices such as visa and passport fees, travel insurance or any other purchases made by the guest in anticipation of the activity.
If the reason for cancellation is covered under the terms of your travel protection plan you may be able to reclaim these charges, for this reason we strongly encourage the purchase of a travel protection plan including additional cancel for any reason coverage.
Airline tickets are governed by the applicable air carrier’s terms, conditions and policies, and we are not responsible for any air carrier’s decision regarding refund. Cancellation policies for cruises vary by cruise line. You will be advised of their cancellation policy at the time of booking.
Changes requested by you are considered canceled services, and additional cancellation penalties may apply. Changes are subject to additional Supplier charges, their Terms and Conditions, and availability, and may incur additional fees. If such changes necessitate cancellation of confirmed arrangements, our unrecoverable costs may be added to the imposition of any fees incurred in connection with such changes.
If between planning time and/or during actual travel, circumstances require changes, GFT and its Suppliers reserve the right to cancel or vary any itinerary and substitute components of any trip, including but not limited to hotels and accommodations of comparable quality, if air schedule or surface transportation charges, security matters, and/or other events make such alterations necessary. Suppliers may substitute transportation equipment depending on any variety of factors, including the volume of passengers on a trip. During local or national holidays or special events, peak seasons, on certain days of the week, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. GFT cannot be held responsible for any closures, necessary itinerary changes, or curtails for any reason. These changes will not be considered material changes and will not be considered cause for cancellation by the traveler. Normal cancellation penalties still apply to the trip that has been changed.
Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. GFT cannot be held responsible for denied entry if a traveler is unable to provide such details to authorities of insurance or denial of entry for any reason. Declining to purchase an adequate travel protection plan could result in the loss of your travel cost and/or require more money to correct the situation. You also acknowledge that without this coverage, there may be no way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate coverage, we will not be liable for any of your losses howsoever arising, for which trip protection plan coverage would otherwise have been available.
It is the responsibility of each traveler to obtain and carry a valid passport, visa(s), inoculations, and all other documents required by applicable government regulations. For up-to-date requirements US citizens should visit www.travel.state.gov. When travelling domestically within the USA or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification in order to board a flight, found here: https://www.tsa.gov/travel/security-screening/identification. Air travelers with identification (ID) that does not meet the REAL ID ACT requirements will have to use alternate ID forms (passport, military ID, or permanent resident card) to pass TSA security checkpoints—even for domestic travel. Please visit www.travel.state.gov or https://www.dhs.gov/real-id for the most updated requirements for travel documentation. Visas are required when they apply. Travelers voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions to documentation. GFT strongly recommends that you consider that certain countries will not admit a passenger if their passport expires within six (6) months of the date of entry. Non-USA citizens may require additional documentation. Children and infants also require all such travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities; please see https://help.cbp.gov/s/article/Article3643 for additional information.
Certain countries restrict travelers with criminal convictions, even if expunged. Please inform us prior to booking with us if this applies to you and seek separate legal counsel to confirm your ability to travel to your desired destination. If you are denied access to a country or a Supplier due to a conviction, GFT shall not be liable for any losses, expenses, or refunds to you or anyone in your group. We do not specifically inquire about an individual’s criminal record in the interest of respecting your privacy. One example of such a restriction is if traveling to or through Canada, individuals with a Driving While Intoxicated (DWI) record should review current entry requirements. See: http://www.cic.gc.ca/english/information/faq/inadmissibility/index.asp.
Recommended inoculations and vaccinations for travel may change and you should consult your practitioner for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations and vaccinations, take all recommended medication, and follow all medical advice in relation to your trip. Inoculation requirements can be found on the Center for Disease Control website at https://www.cdc.gov/.
You acknowledge any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing traveler to miss flight(s), and subsequent scheduled travel bookings trips. GFT bears no responsibility for advising and/or obtaining required travel documentation for you, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation or government decisions about entry.
Traveler understands the description of these risks is not complete and that unknown or unanticipated risks may result in injury, illness, or death. In order to partake of the enjoyment and excitement of this trip and in consideration of the services provided by GFT, traveler is willing to accept the risks and uncertainty involved as being an integral part of travel, including the risk of infection, illness, and death. Traveler hereby accepts and assumes full responsibility for any and all risks of illness, injury or death and of the negligence of GFT and agrees to and shall hold harmless and fully release GFT, and its employees, shareholders, agents, and representatives (“Representatives”) from any and all claims associated with the trip, including any claims of third party negligence and/or the negligence of GFT and/or its Representatives, and traveler hereby covenants not to sue GFT and/or its Representatives for any such claims or join any lawsuit or action that is suing GFT. This agreement also binds your heirs, legal representatives, and assigns. The terms of this HOLD HARMLESS AND RELEASE OF ALL LIABILITY paragraph, shall survive any termination or cancellation of these Terms and Conditions, whether by operation of law or otherwise.
Traveler agrees to and shall indemnify and hold harmless GFT and its Representatives from any expenses, losses, liabilities, damages, judgments, settlements and costs (collectively, “damages”) involved with or incurred by GFT or its Representatives (including, without limitation, reasonable attorneys’ fees and the advancement of same) with respect to any claims, law suits, arbitrations, or other causes of action, which result, directly or indirectly, from: (i) traveler’s breach or violation, or threatened breach or violation, of these Terms and Conditions and (ii) any damage caused by traveler while participating in the trip. The terms of this INDEMNIFICATION paragraph shall survive any termination or cancellation of these Terms and Conditions, whether by operation of law or otherwise.
Our Suppliers are, unfortunately, unable to offer additional assistance to travelers with limited mobility and all such assistance will need to be provided by whoever the traveler is traveling with. Travelers with disabilities must notify GFT at the time of booking of the status and identity of their non-discounted, fully-paid travel companion who will be responsible for providing all necessary assistance. We may request that you provide a letter from your doctor confirming your fitness to travel.
If you are pregnant or expecting at or around the time of your planned travels, please inform us prior to booking. Some Suppliers will not permit travel past certain gestational periods for your safety and the safety of your child/ren. If you become pregnant after booking with us, please consult with a doctor and review the Supplier terms and conditions as they relate to your booking to determine whether you will be permitted or prevented from traveling. If you are denied boarding embarkation, or access to a Supplier due to a pregnancy, GFT shall not be liable for any losses, expenses, or refunds resulting from such loss in access for you or anyone in your group.
When you book with GFT, you accept responsibility for any damage or loss caused by you or your group. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner or manager or other Supplier. You must indemnify us for the full amount of any claim (also including legal costs) made against us. We are not responsible for any costs incurred concerning a guest removed from a trip, or any portion of a trip. You agree not to hold GFT or any of its related entities liable for any actions taken under these terms and conditions. Baggage and personal effects are at all times the sole responsibility of the traveler.
Great Falls Travel LLC d/b/a Great Falls Travel
Phone: (202) 790-4315
Email: [email protected]
GFT is an Independent Contractor of Nexion Travel Group, California Seller of Travel 207104550, Florida ST38545, Washington 603 046 768. Registration as a seller of travel does not constitute approval by the State of California.
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